Refund policy
Due to the nature of our products, we do not accept returns or refunds. All items are made to order and are fully personalized based on the customer’s preferences. As such, they are considered custom products, which are exempt from returns.
To clarify, all our products are blanks that are personalized upon request with your chosen designs. Once a product is customized, it cannot be resold or returned.
European Union 14-Day Cooling-Off Period
Please note that the 14-day cooling-off period under EU law does not apply to goods made to order or personalized items. As stated in the EU regulations: “The 14-day cooling-off period doesn't apply to goods made to order or clearly personalized – such as a tailor-made suit.” Therefore, once your order is processed and personalized, it is not eligible for cancellation or return.
Contact Us
If you have any questions or concerns, feel free to reach out to us at support@ay-line.net.